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National Blood and Cancer Center

Customer Service Representative

Riyadh, Riyadh Province•Full-time
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About the Job
QUALIFICATIONS:  
  •  With 2 years of experience in call center and Reception.

ESSENTIAL SKILLS:  
  •  Good communication Skills. 
  •  Good English.  
  •  Computer Skills.   
  •  Full knowledge of Word, Excel and all Microsoft. 
 
DETAILED JOB DESCRIPTION AND RESPONSIBILITIES:  
  •  Receiving incoming and outgoing calls. 
  •  Responding to patients’ inquiries and receiving and following up on complaints.
  •  Scheduling patient appointments through departments.
  •  Answer internal calls and assist other departments. 
  •  Follow up of missed patients. 
  •  Follow up on the Vezeeta system, the center's website, and WhatsApp.
  •  Confirmation of patient appointments for upcoming clinics. 
  •   Coordination and scheduling of doctors' clinics on the system. 
  •  Remind doctors of clinics.  
 
EMPLOYER: BLOOD AND CANCER CENTER, RIYADH SAUDI ARABIA
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