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The sales representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end. This individual is the direct point of contact with a customer and is in charge of ensuring a customer’s needs and expectations are met. A sales representative should know their product or service inside and out and guide their customers through the purchase process efficiently and satisfactorily

RESPONSIBILITIES:

Present, promote and sell products/services using solid arguments to existing and prospective customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop, and maintain positive business and customer relationships.
Reaching out to customers leads through cold calling.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Achieve agreed-upon sales targets and outcomes within schedule.
Coordinate sales efforts with team members and other departments
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends.
Continuously improve through feedback
Submits purchase orders.
Deliver the right report about sales progress and activities on a periodic basis.
Maintains monthly or bi-monthly minimum goals.
Maintains documentation of customer contact and account updates.
Maintain customer relations and ensure the service delivery on daily basis with the clients.
Contact, resolve, & report any raised complaints from the customers in collaboration with related departments.

WORK EXPERIENCE REQUIREMENTS:

3+ years of sales experience.
Proven work experience as a Sales Representative.

REQUIRED SKILLS AND TRAINING:

Excellent knowledge of MS Office.
Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.
Highly motivated and target-driven with a proven track record in sales.
Excellent selling, negotiation, and communication skills.
Prioritizing, time management and organizational skills.
Ability to create and deliver presentations tailored to the audience’s needs.
Relationship management skills and openness to feedback.

EDUCATION/DEGREE:

Bachelor’s degree in business or a related field.

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